SUS-Based Usability Evaluation of Windows 10 OS: An Analytical Survey

Abstract

This study evaluates the usability of the Windows 10 operating system using the System Usability Scale (SUS)-based questionnaire. The findings highlight the operating system's strengths including a user-friendly interface improved performance and enhanced security features. However, areas of improvement were identified notably in accessibility, smoothness of updates and the transparency of data policies. Addressing these aspects can further increase user satisfaction and provide a more seamless user experience. The study underscores the importance of continuous usability assessments in enhancing the overall effectiveness and appeal of widely used software systems.